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Behind the scenes of an airline meltdown

Every damn person in the nation wants to be somewhere else over the holidays—just when the weather is the worst and the most junior employees are working across the system. The FAA air traffic controllers all want to be home for the holidays, the airline employees want to be home for the holidays, and both systems work strictly on seniority. So, the most junior folks with the least experience at their respective jobs are all working when the going gets the toughest.